FAQs

We recommend that all our customers register with us, to get the best service and offers available.

Being a registered user, one can avail several benefits that are favorable :

1. Updates on what is the latest in store.

2. Save your address and view order status.

3. Save shipping details.

4. Get special promotional codes/reward points.

You can register by simply setting up an email address and a password. Sign in to view what is already in your shopping cart.

If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password. Or through sms

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

Online shopping is quite an easy procedure. Start by choosing your items, add them to your shopping bag and proceed to checkout. An email and text message will be send to your email address and phone number to verify that you have purchased a product from Jhelum

Sizes vary across designers. So we have provided a size chart with detailed measurements. Kindly check the measurements before ordering. The measurements are taken from actual garments and so please allow +_1 inch difference due to manual methods or contact us stylist@jhelum.in

If after purchase you find that your garment still does not fit you right, you can bring it to the Jhelum store to be altered at an additional fee.

Alternatively, for domestic customers, we provide an option of getting your garment altered by our in house tailor. This service is not available to customers outside India. Email us at stylist@jhelum.in to request for the same and we will get back to you with the process and pricing. Alterations are applicable to additional charges including shipping of the product.

Yes. At Jhelum, we have stylists that can help you find something in a particular style or for a specific occasion. If you have queries regarding what color would suit you or what garment would enhance your body type, our stylists will solve it all. For styling related queries, you can email us at stylist@jhelum.in or call us at +91 7506262333 from Monday to Sunday (11am-8pm IST).

Please send an email regarding the garment that you are keen on purchasing at stylist@jhelum.in and we will respond within 24 hours or call us on +917506262333, 022-26606704/05

Our customer care team will get in touch with you, if the product is still available.

We strive to try and display the colors of the garment as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Take note that slight variations may occur.

For a sold out item, select the size of your choice and send us a request with your details at stylist@jhelum.in or call us on +917506262333 and we will get back to you once the product is available or if an order with the designers can be placed.

Once you have placed an order, you will receive an email confirmation and a text message stating that your order has been placed successfully.

Once you have placed an order, we will send you a tracking number /AWB through an email.

You can cancel your order only within 24 hours of placing the order. We do not provide refunds for any products once sold. Please you need to tell us the procedure for cancellation of the order.

Only Garments can be exchanged. Please refer to the list of non returnable & non exchangeable items in the Returns & Exchanges.

If you have purchased multiple items, there is a fair chance that the items will get dispatched on separate days. View ‘Track my orders ’to know the status of each of your items.

Due to the value of the goods we sell, we request to place your signature against your order once the items has been delivered successfully to your address.

We accept credit and debit cards. Net Banking is other payment option. NO cash on delivery.

If you pay by credit or debit cards, you will be charged immediately after your order is placed successfully.

Jhelum accepts accepts credit card payments through a secure online server, as we realize the importance of the security of your details.

Free shipping is only applicable to customers in India. For customers outside India, the shipping charges will be on actuals & details will be given on request.

All product prices for customers in India are inclusive of all taxes and duties. For customers overseas, all product prices (on a Delivery Duty Unpaid basis) displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

An estimated delivery time for each product is mentioned on every product page. Please check the delivery time period while you proceed to checkout, as each product varies. We are not responsible for delays caused by destination custom clearances. However, once you have placed your order, we can give you information on the tracking of your items by simply clicking on ‘Track my orders’ on the ‘My Account page’. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

Please visit our Returns & Exchange page for more Details.

You can only make an order upon checkout to be shipped to one address. However, if you require more than one item to be shipped to more than one address, you will have to make separate transactions per item.

All items are insured against accidental damage and theft while in transit from our store to the shipping address. However, once your items have been delivered to your address, they are no longer covered under insurance. Upon arrival, if your box is damaged, we recommend that you either refuse the delivery or make a note while signing for it that you are accepting a damaged box and click a picture and send it to us immediately.

All merchandise from Jhelum will be signed, sealed and delivered in a signature Jhelum box that will ensure that your product will reach safely to its destination without any damage.

Once you have retuned an item, Jhelum will be running through an inspection of the garment. If in the case there has been any kind of damage been caused or if it is soiled, we will not be able to accept the return. However, if the garment is devoid of any damages, we will provide you with the credit note

Yes you can. Please send us an email at customercare@jhelum.in or call us on +917506262333 mentioning that you would prefer returning the product at the Jhelum Store and the store manager will be informed in advance of your arrival. You are eligible for returns & exchange only once the product has been checked & verified.

Please tell us the procedure so we can explain to our clients.

Purchasing a gift card is as easy as purchasing an item. Simply, scroll down to the bottom menu of our website page and click on ‘Gift Card’, select the amount you desire and proceed to checkout.

We assure you that we are an authorized online store/distributor and we sell only authentic designer wear that our merchandisers have handpicked.

We do a thorough quality check and size check from our end before dispatching the garment/item. For size we have given a detailed measurement chart which needs to be checked by you before placing an order.

Simply enter your valid promo code at checkout.

Yes, Jhelum has seasonal sales. Sign up for our newsletter to stay up to date with sale alerts.

Didn’t find an answer to a query that you were looking for? Kindly email at customercare@jhelum.in and we will get back to you within the next 48 hours. You can also contact our customer care on +917506262333 from Monday-Sunday (12pm-7pm IST).

Do you ship outside India?

Yes, we deliver to most of the countries in the world and offer different shipping options as applicable.

How much does shipping cost?

Shipping is free within India. For shipments outside India, it shall be ten percent(10%) of the product cost.

Are there any duties and taxes?

For customers within India, all prices specified on the website are inclusive of Indian taxes and GST.

For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. Jhelum  will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.

How do I track my order?

Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

When will I receive my order?

The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 5-7 weeks of receiving the order. Accessories will be shipped within 3 weeks, depending on the designer and product style. However, this is subject to availability.

Orders within India should reach the customer within 5-7 days after the date of dispatch. Orders outside India should reach the customer within 5-7 days after the date of dispatch subject to product being ready.

Can I change my shipping address after my order has been placed?

If there is an error in the shipping address you specified at the time of checkout, please email us at contactus@jhelum.in or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.

Are my items insured?